(GM), adsdsf, Announcing Ways To Deal With Difficult Staff.

Hi adsdsf,

As a manager, how do you deal with difficult staff?

How much of your management time is spent
unwisely with difficult staff?

Would you like to know the secrets of easily
managing your problem staff?

Well this is what it takes.

Every business and department has them - problem
staff who use up a great deal of a managers time
and energy trying to achieve better performance and
results.

A few years ago, it was easy to rectify the problem,
just terminate the employee and get on with business.

In today's business world, employment laws have
become much more employee friendly which has
increased the challenges to managers as to how
to deal with these individuals.

So how does a manager handle such staff effectively
to achieve a win / win resolution?

Unfortunately most managers focus all their efforts
in trying to get rid of the problem rather than taking
a step back and planning a strategy to give the staff
a chance to become an asset to the business/department.

In order to deal with a problem employee it is
important to be able to pinpoint where the true
problem lies. The good news is that managers
only need to focus on three areas to find the
answer.

As a manager, if you follow these three areas in
order, you will find where you will need to focus
your efforts to turn your problem employee into
a productive member of your team.

The first area to look at is training and development.

Has the employee been trained and developed
properly?

Does he or she know what is expected of them?

Was their training and development period adequate?

Do they perform their duties within the guidelines
set forth by the business/department?

If you can answer yes to all of these questions then
training and development is not the issue, then you
need to move to the next area.
On the other hand if you answer no to any of the
above, it is time to set aside some time to re-train
the individual.

The second area is the environment.

Is there something in the employees work
environment that may be affecting their
performance?

There may be a possibility that the
employee may have developed an
allergy to the equipment they work
with, or there may be something in
the air that is causing the employee
problems getting the job done.

Or they don't have the space, correct
chair, tools to perform their role.

If the environment is the cause of the
problem it may be in the managers best
interest to try to find an alternate job
within the company that will provide a
better climate for the employee to work
in.

Or provide them with the appropriate tools
in order to complete their role.

If the environment is not the problem then
the only other option is the staff's behavior.

This is by far the most difficult to deal with as
people in general get very defensive and
offended when they are being talked to
about their conduct.

When speaking with an employee about their
behaviour it is important to be up front with
the issue.

There is no reason to beat around the bush.

You have to ask questions and let the employee
say everything they have to say.

The employee may have personal problems that
are affecting their duties;

they may hate the job or are having problems
with someone they work with;

Once you have found the root of the problem
then it is important to offer solutions. It may
be counselling, a mediated meeting with
another employee, or maybe the offer of a
leave of absence from work to get their
affairs in order.

Once the discussion has neared the end you
must inform the employee of your expectations
as their direct report and how they are expected
to behave at work.

By following the above steps you as a manager
will be able to improve performance and production
from the most difficult member of staff.

A Last Word...

One of the biggest fears in being a manager is
dealing with difficult staff.

It's not easy but don't put it off - deal with it
as soon as possible after you see a dip in the
staff member's performance.

Make sure you are seen as the manager who
deals with difficult staff effectively and efficiently.

Now go and Accelerate Your Effectiveness! ™

Andrew

Head Office
Worthing
Sussex
BN14 7SJ

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