(GM), adsdsf, You Just Will Not Believe This

Hi adsdsf,

Another short story, I'd like to share...

One of the friends works for a large Public Sector
company. She often tells me of stories of bureaucracy
in relation to the office she works in.

As part of her administration role, she has to do a fair
amount of photocopying. Without going into detail, the
documents being photocopied are very important and
have to be completed within certain timeframes.

In order to use the photocopier each staff member has
to input a code. The code is used to charge the costs
to the correct budgets. Quite often, the photocopier
breaks down. When this happens, it is reported and
can take several weeks to be repaired.

Meanwhile, my friend is not allowed to use any other
photocopier because:

1. her code only works on her departments photocopier
2. the other departments don't let her because she would
have to enter that departments code and they will be charged
for the paper used

The impact - no photocopying of the important documents
happens. The receivers of the photocopied documents don't
receive them and they can't work and so on.

All this impact for the cost of a few pages of paper. The cost
of several individuals not working is much, much higher!

Therefore, for the cost of a few pages of paper a number of
the departments in this large Public Sector company stop
work!!!

How crazy is that?

My friend gets very frustrated.

The managers don't care.

Fundamentals of management is about being there
for your staff; letting them get on and do their job
well.

As a manager, one should remove any of the
blockages which are stopping them provide a great
service.

Do you remove all the blockages to allow your staff
to provide a great customer service?

You will be amazed at what you can remove and your
staff will totally respect you.

To Your Success,

Andrew

P.S. Go from an 'unknown' in Management to a super
high profile one
Head Office
Worthing
Sussex
BN14 7SJ

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